Digital Strategy

Not sure where to start to improve your website or social media? Here are 10 quick and effective ways that you can jump start your digital marketing.

As a local or small business owner, taking advantage of digital marketing is key to success. The barriers of entry into the marketplace are minimised when compared to traditional forms of marketing. Learn how you can take advantage of the digital space with these top tips.

Here is a list of 10 digital marketing tips for small businesses:

1. Research Competitors and Differentiate Yourself
2. Get Your Website Basics Right
3. Improve Google My Business Listing and Customer Reviews
4. Create Interesting Blog Content
5. Consider Google Ads for Your Small Business
6. Create Professional Visual Content
7. Improve Your Local SEO
8. Develop Email Marketing
9. Focus on a Primary Social Media Channel
10. Partner with Local Influencers

1. Research Competitors and Differentiate Yourself

Competitor research is important because as a local business, you’ll want to be able to offer additional value in the market. Google Search is a great place to start. You can see how your competitors are positioning themselves within their ads. In this example, the below shows Google Search Ads results for local Nottingham plumbers. Terms such as “No Call Out Charge”, “Fully Qualified Plumbers” and “1Hr Response” are great selling points.

Local Plumbers Ads

Now, you must be thinking, how could I differentiate myself from all the other plumbers who more or less provide a similar service? says: “If you have no differentiator (and many startups don’t), invent one”.

Here are some methods of differentiation you could use as per

  • Product – most notable but easily duplicated and could be short-lived
  • Service – training, installation, speed, ease of doing business etc
  • Distribution – suppliers, manufacturers, distributors or retailers you work with
  • Relationship – employees and customer service could be an effective means to differentiate. Perhaps add a review service such as a Trustpilot rating
  • Image/Reputation – this can be established through your current customers who can later become your advocates
  • Price – again, this can easily be duplicated. However, depending on your product, customers may choose to pay more if there is an added value in doing business with you

2. Get Your Website Basics Right

Online users are becoming increasingly demanding in terms of the experience they expect from a website. They want a fast loading website as a minimum requirement. As a local business, you may not have the budget of the bigger, national or international firms, but you can at the very least get the basics right. Jon Martin, our Technical Director at Hallam, recently discussed how to balance fast web page load speeds with rich content.

From the above stats, you can see how much of an effect a slow website can have on your chances of converting new users into customers. Page speed or page load time is becoming ever more important as we shift to a more mobile-first world with slower 3G internet connections. Google PageSpeed Insights shows you how you can reduce the loading time of your website.

You can test your website’s mobile speed with Google’s free tool and see how you could decrease bounce rates.

3. Improve Google My Business Listing and Customer Reviews

Your online reputation as a small business owner could be the deciding factor when a prospective customer is searching for your product/service. Luckily, with Google My Business, you have a level of control when it comes to managing how people perceive your business. My colleague, Stan Dunthorne, has created the easy guide to optimising your Google My Business listing.

Some of the common mistakes to avoid include:

  • Duplicate listings
  • Setting up unnecessary new listings after a change of address
  • Business name misuse e.g. adding unnecessary promotional messages

Customer reviews aren’t anything new, but you would be surprised as to how often this is overlooked. 30% of people said reviews were key when judging local businesses so I would ensure this as a top priority as part of your digital marketing strategy.

Hallm GMB Listing


4. Create Interesting Blog Content

If you’re in a very competitive industry – and most local businesses are – you would need to think about a content strategy that will drive results. Working with smaller businesses, it’s often the case that it’s highly unlikely to rank on the first page of Google for a broad term related to their product/service.

For example, “Plumbing Nottingham” would be near impossible if you’re just entering the market.

Firstly, this would require a large budget and resources that wouldn’t make achieving this affordable. Secondly, ranking for a broad term may not eventually lead to more customers. This is where your blog content plays an important role.

Write the perfect blog post with this blogging guide from Rebecca Bull.

Tips include:

  • Putting the audience first
  • Making sure it’s SEO friendly
  • Correct tone of voice
  • Showing readers they can trust you

The below screenshot is an example of how we increased organic traffic for a local business in Nottingham through researching blog content that they could produce in-house.

Small Business Organic Traffic Example

5. Consider Google Ads for Your Small Business

Previously known as Google AdWords, Google Ads is evolving.

However, the principles remain the same and the fundamentals are covered in this helpful small business PPC guide from Google.

There are eight stages to follow:

  1. Set your goals
  2. Do your research
  3. Define your budget
  4. Set your structure
  5. Choose your keywords
  6. Be relevant
  7. Use strong messaging
  8. Look at the whole picture

New Google Keyword Planner

One of the key stages when creating your Google Ads Search campaigns is selecting appropriate keywords. Google Keyword Planner has been updated on the new interface to help with this.

New Google Keyword Planner

Example showing the first stages of keyword research for a local plumber campaign

New features include:

  • Volume trends  – spot seasonality trends
  • Breakdown by platform (device)  – desktop/tablet/mobile traffic splits
  • Improved forecasting tools

6. Create Professional Visual Content

Content is still king and content marketing is an industry in its own right. Your content will form an important part of your digital strategy.

Video is an area that is growing at an incredible rate, and these statistics from HubSpot show why:

  • 97% of marketers say video has helped increase user understanding of their product or service
  • 76% say it helped them increase sales
  • 81% of people have been convinced to buy a product or service by watching a brand’s video

Also, an important stat which shows how important video is today is the fact that over 1.9 billion users are logging into Google-owned YouTube each month.

Big brands understand the power of video marketing and constantly create big-budget video campaigns as per the below examples from the likes of Beats by Dre, Apple, Nintendo and Domino’s.

You might not have the big budgets, but you can always partner up with a talented local video agency/freelancer to get your own video campaign started.

7. Improve Your Local SEO

Local SEO is important if you are primarily a local business. We have previously looked at local SEO for restaurants and Google My Business is a major part of that.

Link building as always is equally important.

You can build local links from the following:

  • Newspaper sites
  • Bloggers
  • Awards/festival sites
  • Sponsorship sites

8. Develop Email Marketing

Another digital strategy fundamental for your small business is email marketing.

There is a really comprehensive email marketing guide from Simply Business which ensures you cover all the essential email marketing questions. Some of which are:

  • Do you know the legal side of email marketing?
  • Have you chosen a provider?
  • Do you know what your competitors are doing?
  • Do you know how to craft an effective email?

The guide also includes checklists, provider comparisons and split testing guidance.

If you are struggling with this area or need to solidify your knowledge, you can also complete a free email marketing certification course from HubSpot.

Email Marketing Course Hubspot

Email Marketing Course from HubSpot

9. Focus on a Primary Social Media Channel

Social media marketing strategies are continuously changing along with constant platform updates.

Often small business owners ask, which platform should I focus on?

The answer is simple…

Focus on the social media platform most relevant to your business and where your customers are most active.

  • If the nature of your product/service offering is B2B then LinkedIn and/or Twitter are natural choices.
  • For B2C businesses, Facebook and/or Instagram might be better choices.

Whatever you decide, have a primary social media channel that you’ll focus on growing. As a small business owner, you probably won’t have the required resource to manage more than one channel effectively.

10. Partner with Local Influencers

My colleague Elle works with local influencers to create share-worthy content for our clients. In one of her recent posts, she tackled the question of “Should Your Brand Work With Instagram Influencers?

This is definitely an area of digital marketing that is growing, and perhaps your business should consider it too.

statistics on influencer marketing

Source: Cleveroad

Now, influencer marketing isn’t just for the fashion industry.

For example, you could be within the food industry and have an influencer outreach strategy to help raise awareness of your brand by approaching local food bloggers.

In conclusion, these tips should help your small business if you use the above digital strategies effectively.

If you have any questions about any of these, contact the Hallam team.


16 responses to “10 Digital Marketing Tips for Small Businesses”

  1. As well I think that the most powerful way to differentiate yourself and to get ahead, is by…
    #1. Pure Hustle. Over the years I’ve noticed we often over-analyze and think there is some “secret” we’re missing out on. When often people have every piece of the puzzle, but refuse to put the pieces together.
    #2. Creating QUALITY content at HIGH volumes. People miss out on one, and often both.
    When you create some great blogs posts, as the one above, people LOVE that and follow you for it.

    Great post, look forward to more,
    let’s connect sometime!

    • Kevin Kapezi Kevin Kapezi says:

      Thanks Jonathan,

      Glad you liked this list!

      I agree with your point about “pure hustle” and there isn’t a simple answer at times and a holistic approach is best with an overall strategy in mind. Quality content and being consistent is important, especially with how much content is out there on the web, you can immediately stand out if your content is better researched.

      Hope you enjoy our other posts.


  2. Susan Hallam MBE Susan Hallam MBE says:

    Thanks for the great article, Kevin

    Do you have any suggestion how to go about promoting your content once you’ve written something that you think is brilliant?

    I know just “write it and they will come” just doesn’t work.

    What can small businesses do to promote their content?

    • Kevin Kapezi Kevin Kapezi says:

      Hi Susan,

      Social sharing is often overlooked and we have a blog post on this subject area , “Social Media Marketing as a Link Building Strategy”

      Twitter is an ideal platform for social listening and we have tips detailed in the above post on how you can use this as part of your digital strategy. As a small business you would need to write about content that your target audience would appreciate, adds value and is likely to be shared.

      As part of a wider link building strategy, you are able to gain some natural links which will boost your SEO efforts.

      Hope this helps anyone who had a similar question.

      Happy to help further!


  3. David says:

    Thanks for these great insights Kevin!

    I think there is not enough content online explaining how to effectively improve Google business profile, and some of the points you made are really spot on and helpful in practice.


    • Kevin Kapezi Kevin Kapezi says:

      Hi David,

      Thanks for taking the time to read through it.

      Hopefully this can help you or others improve on one of the fundamental building blocks of SEO – Google My Business profiles.

      Any questions, please get in touch or connect with me on LinkedIn.


  4. Felix says:

    Concerning page load time, is it only pictures on the page that can take the majority of the page size and cause slow loading? And how can I compress pictures without affecting its quality?

  5. Thanks for the information

  6. Aasma says:

    Thanks Kevin for sharing this wonderful article. Actually i want to do digital marketing of my business, so i was looking for the information like this. This is absolutely fantstic blog that i have ever read. You have covered almost all the points related to digital marketing. Please keep sharing info like this.

  7. Vidhan says:

    Thank you for this nice article. One of the most important benefits of digital marketing is that it is the most cost-effective ways to market your business. When it comes to traditional marketing, it’s very difficult for small businesses with limited budgets to compete with larger businesses for ad space. However, with affordable digital marketing tactics, small businesses can get more for their marketing spend.

  8. Luther Passi says:

    Everyone needs to read this before starting a digital marketing business online. Its really helpful. Thanks a lot

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