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Our approach

A two-way conversation

 Our approach is split into three key elements:

Monitoring

We listen to and track conversations online that relate to your brand.

Engaging & moderating

We’ll engage with customers, prospects and influencers, and weed out comments and conversations that don’t add value.

Measuring

We analyse how your brand is perceived and get real, unfiltered feedback that we can go ahead and action.

Learn how to effectively manage your social media community

The new channels of communication between businesses and customers have created a space that allows for an ongoing conversation and even a whole community that can transcend your business.

Community management, at its core, is about relationships and how your brand seizes opportunities to interact with your community in public online spaces. If done right, it reaps a wealth of benefits, include retaining customers, attracting new ones, and increasing your brand’s reputation and recognition. But it can be a tricky one to master, not to mention incredibly time-consuming. That’s where we can help.

Work with qualified specialists

Our qualified social media specialists will work with you to develop your current social media management strategy – or if you don’t have one, we’ll help put one in place. This strategy can look to both short and long-term goals, and can include all the content you produce and how this should be shared.

If you don’t have a community management plan in place, you miss out on opportunities to:

  • Manage customer complaints
  • Turn customers into loyal fan.
  • Win over influencers and prospective customers
  • Network with other brands and partner with them
  • Get valuable, raw product feedback
  • Be the coolest person in a comments section

So if you’re looking to take control of how you manage your social media community, our team are here to help. Get in touch today.

Talk to a specialist

Take the first step to helping your business thrive online

Get in touch