- SEOOur technical expertise will improve your visibility in search engines
- PPCWe use bespoke models and tools for targeted paid search campaigns
- PRSecuring you coverage in leading newspapers, magazines and broadcast
- Social MediaOur creative campaigns will help you build an award-winning social media presence
- WebWe plan, create and support award-winning websites
- CreativeWe help brands like yours to thrive online, let’s create something exciting
Community management
We’ll create an engaging social media presence that increases brand loyalty.
Our approach
A two-way conversation
Our approach is split into three key elements:
Monitoring
We listen to and track conversations online that relate to your brand.
Engaging & moderating
We’ll engage with customers, prospects and influencers, and weed out comments and conversations that don’t add value.
Measuring
We analyse how your brand is perceived and get real, unfiltered feedback that we can go ahead and action.
Learn how to effectively manage your social media community
The new channels of communication between businesses and customers have created a space that allows for an ongoing conversation and even a whole community that can transcend your business.
Community management, at its core, is about relationships and how your brand seizes opportunities to interact with your community in public online spaces. If done right, it reaps a wealth of benefits, include retaining customers, attracting new ones, and increasing your brand’s reputation and recognition. But it can be a tricky one to master, not to mention incredibly time-consuming. That’s where we can help.
Work with qualified specialists
Our qualified social media specialists will work with you to develop your current social media management strategy – or if you don’t have one, we’ll help put one in place. This strategy can look to both short and long-term goals, and can include all the content you produce and how this should be shared.
If you don’t have a community management plan in place, you miss out on opportunities to:
- Manage customer complaints
- Turn customers into loyal fan.
- Win over influencers and prospective customers
- Network with other brands and partner with them
- Get valuable, raw product feedback
- Be the coolest person in a comments section
So if you’re looking to take control of how you manage your social media community, our team are here to help. Get in touch today.
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