Our UX services

Every good experience is built around users – we’ll deliver the research that guides your decisions and design experiences that convert. And then we’ll improve it. Again and again.

Read our case studies

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The UK’s most recommended agency, three times over.

The only agency to win The Drum’s Grand Prix award as the Most Recommended Agency in the UK three times in a row, based entirely on client feedback and performance.

drum awards 2020

The Drum Grand Prix 2020

drum awards 2019

The Drum Grand Prix 2019

drum awards 2018

The Drum Grand Prix 2018

How we work, works

We’re in the business of results. Take a look at our recent work, or get in touch to learn more about how we did it.

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Our approach to UX

We’ve worked as the UX agency to some of the world’s leading brands on high-calibre design projects, providing guidance and even embedding ourselves into existing teams to add exceptional value.

Our strategic approach helps businesses to increase their conversion and profitability through effective UX design that promotes engagement and brand loyalty.

Testing and analysis

First of all, we’ll analyse your existing website to see how it performs. Through a combination of user testing and heuristic feedback, we’ll get to the bottom of the issues people face when they visit your site.

This initial fact finding will also encompass future considerations to identify and support the changing requirements and trends in UX design.

UX strategy

We’ll then work with you to develop and action a UX strategy that will bring meaningful change and quantifiable improvements.

This strategy will be created in line with your business goals to ensure that any changes made to your site will benefit your organisation and its customers in the long term.

Continuous improvement

Once redesign recommendations have been delivered and implemented, we’ll continue to monitor your site and examine user journeys to determine how well it’s performing, and make amendments as necessary.

This dedication to providing ongoing support is one of the many reasons why our clients stick with Hallam.

Crafted experiences

We carefully craft intuitive design solutions that focus on a user’s needs and improve their experience at every step of their online journey. From expert reviews and testing to user journey mapping and wireframing, our UX services are designed to build sustainable solutions that drive digital success.

No matter how big or small your company, creating a smooth, intuitive and enjoyable user experience is essential to ensure success. The internet is a huge and fast-moving place, and there’s no reason for a user to struggle with a complex website when there are so many other options to choose from.

Putting users first

By putting the user first in every aspect of your website, from design to navigation and even the copy that you use, you can add delight to the browsing experience that increases your conversions and yields brand loyalty. As a multi-disciplinary agency, we have many of in-house experts who are able to combine their years of knowledge and research to create a consistent UX strategy that delights and inspires.

As an award-winning UX agency, we know what makes your users tick, and what they expect from their visit to your website. We ensure that every UX decision we make is backed by extensive research and user testing, and continual reporting means that we can make adjustments as necessary to ensure the best results.

Perfectly placed

With offices in Nottingham, Leeds, Malaga and London, we’re the ideal UX agency partner for adventurous start-ups, established local businesses and household names with thousands of demanding users. Speak to us today to discuss your UX requirements.

There’s more to explore.

We’re more than an Experience agency. We deliver all the key strategic services you need to stay ahead of competitors and succeed in the digital economy.

Recognised industry expertise

Our experts regularly contribute to the most important conversations happening in marketing today — we’re helping to lead the conversation in marketing. You’ll find our voice featured in articles on The Drum, Search Engine Land, Search Engine Journal, Econsultancy, State of Digital and many more places.

We also speak at conferences and events such as Google Live, SMX, SEO Brighton, Nottingham Digital Summit and various Google events.

You’re in safe hands.

Frequently asked questions

Why should I work with a UX agency?

We have over 20 years’ experience helping businesses to grow, and we’ve even won awards to prove it. Combining this knowledge with a UX strategy rooted in extensive research and user testing, we’ll analyse your user base and implement improvements that will help you to offer the best possible service. Take a look at our case studies to see how we’ve supported our clients in the past.

What’s different about Hallam?

As a full-service agency, we’ve got more than 60 digital experts in-house, allowing you to benefit from a holistic approach. This allows us to develop a complete UX strategy that encompasses every step of the customer journey from first enquiry through to final sale. We’re passionate about developing great relationships with our clients, and we combine our expertise with your in-depth knowledge of your business to create UX solutions that get results.

Can you review the usability of my site?

Absolutely. Our experts know the ins and outs of UX design and can analyse your existing site to determine what works, and what needs to be improved. After reviewing your site, we’ll provide you with actionable insights designed to make your website easy to use and intuitive for first-time visitors. We always work with your business goals in mind, so any improvements that we suggest will be carefully considered to ensure that they don’t just help your customers, but are also in the best interests of your business.

Do you offer user testing?

We sure do. We believe that research, analysis and testing are essential to the development of a successful UX strategy. User testing helps us to determine what does and doesn’t work, so you can make informed decisions. Your business is your livelihood, and we understand that taking risks based on hunches simply isn’t an option. User testing also allows you to better demonstrate the value of your UX strategy to key stakeholders within the organisation.

Is UX only important for an e-commerce site?

While it may be easier to follow and understand a user’s journey on an e-commerce site, UX is actually an intrinsic part of any interaction a person has with your business, particularly online. It encompasses everything from navigation and layout to load times and payment options, as well as accessibility considerations for those that are differently abled. The easier it is for a user to get the answers they need, the more likely it is that they will choose you over the competition, and that’s the basis of a great UX strategy.