Experience audits

Understand your business, your customers and your competitors to create maximum impact.

Let’s take the first step. We’re ready.

It’s time to connect the dots

Hallam uses thorough research and analysis to understand the who, what, where, when and why of your users to deliver actionable insight that will drive growth.

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Experience Design

If you don’t meet expectations, someone else will.

The appetite of your customers for more meaningful digital experiences is constantly growing, which is why the experience you give them must be tailored to their needs. And if they’re not met, your customers will look elsewhere.

Bringing it all together

Experience Audits from the experts at Hallam bring together research, analysis and consultancy to help marketing teams ensure their digital products and platforms are usable, meet customer needs and deliver conversions.

Building a better experience

Our team will thoroughly examine your website’s design, layout and navigation to pinpoint areas where your customers may be getting lost or frustrated. By addressing these issues, you can improve the overall customer experience and increase the likelihood of converting visitors into loyal customers.

Be user-centric

Delivering a digital product is complex, with a lot of moving parts that all need to work together. Many businesses will focus on the individual parts then forget the people that use them. Digital products that are created without the user in mind will soon find themselves not converting and struggling to succeed.

Sites set on success

Our Experience Audit will provide you with a comprehensive report of your website’s performance. This report includes detailed analytics, user feedback, and recommendations for improving your website’s conversion rate. This data-driven approach ensures that you’re making informed decisions based on actual user behaviour, rather than assumptions.

Don’t design without it

Before you spend a significant amount of money on a complete website redesign, our Experience Audit provides insights and recommendations that can be implemented in a more targeted, cost-effective way.

There are three levels of audit we can implement:

Full experience audit

A full experience teardown, delivering an in-depth guide to improving your chance to engage and convert.

Competitive audit

A deeper dive into the journeys that matter, including those of your competitors, for a clearer view of your growth opportunities.

Rapid review

Assessing the current situation and providing quick routes to improvement.

How we work, works

We’re in the business of results. Take a look at our recent work, or get in touch to learn more about how we did it.

Schedule a call with us

Let’s take the first step. We’re ready.

What is an experience audit?

An experience audit is a thorough evaluation of your customer experience across all touchpoints. It benefits your business by identifying pain points and opportunities for improvement, providing actionable insights to enhance customer satisfaction and retention.

How do you conduct experience audits?

Our experienced team uses a combination of qualitative and quantitative research methods, including surveys, interviews, usability testing, and data analysis, to assess your customer experience. We then provide a comprehensive report outlining our findings and recommendations.

Can you customise the experience audit?

Absolutely. We understand that every business is unique and has its own set of challenges and objectives. Our team will work with you to tailor the audit to your specific needs and provide recommendations that are practical and achievable.