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Our approach

Tiered, active support

Our approach to web hosting and support is dynamic.

Dedicated support team

Our team are on hand during business hours to make sure your website is kept bug-free, stable and as secure as possible.

SLAs and support tiers

Our clear SLAs guarantee how quickly we’ll respond to different issues, and a triaging system ensures you get support from the right person at the right time.

Hosted by the best

We don’t run our own servers – we let the best experts in the world do it for us, to guarantee your site is online and usable by your customers.

Support you can rely on

Building a new website is exciting – but the project doesn’t end once it’s launched. That’s just the beginning of the journey in making sure it stays stable, online and accessible to your customers.

All open source content management systems need to be patched to make sure they stay bug- free, as secure as possible and that new features are available as and when they come out. That’s where we step in!

Dedicated, experienced engineers

We have a dedicated support team covering business hours, backed up by clear SLAs so you know when to receive a response. Not only on hand to make sure you have a stable site, they’ll also give you all the training support you’ll need to use it – so if you have an internal change of staff, or simply forget how to do something, we’ll be there to help.

Monthly maintenance

We make sure that key security patches are applied ASAP, and guarantee that maintenance is run monthly for non-critical patches. And as we’re partnered with WP Engine, we ensure best in class WordPress hosting and support, so you can be confident your site is well looked after.

Talk to us today about our world-class hosting and support services.

Client testimonial

An understanding of our clients is what helps us get results

“I’m very happy and I enjoy working with Hallam, they understand what I’m about and how I work. I have the feeling of being valued with great communication.”

Andy Allan, Business Owner, CAT Autokeys

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