Social Media

Using Facebook Custom Audience lists is an effective way to get more repeat customers and new ones too by being highly targeted with your marketing.

For each stage of the marketing funnel, there are different objectives which each require specific tactics in order to target the right audience.

In this blog, I will cover how you can use Facebook Custom Audiences at each of the following stages of the funnel: discovery, conversion, and loyalty.

Then I will look at your objectives at each step of the funnel and give some practical steps you can take to achieve them.

It’s also important to note that you should tailor your content to each stage of the marketing funnel.

To begin with, you need to enable Facebook’s Pixel code on your website in order to use Custom Audience lists.

Customer Loyalty: Get Repeat Customers

Target website converters by creating a Custom Audience list for users who bought online

This Facebook Custom Audience list allows you to target existing customers who have already converted online. It’s all about getting repeat customers and maximising the customer lifetime value.

Once you’ve installed the Facebook Pixel code, whenever someone visits your site or interacts with your brand, they’ll be tagged with a code to track them. This will enable your ad to pop up while they’re scrolling through their Facebook feed. This is known as Facebook Remarketing.

To implement it, go to Audiences in Facebook Ad Manager, click on ‘Create audience’ and choose ‘Custom audience’ then ‘Website traffic’.

Choose the drop down ‘People who visited specific web pages’ and insert the URL for your thank you or order success page, finally give your audience list a name.

Then when you create your advert, select this Custom Audience list as your audience.

Facebook audience for converters

 

Target existing customers using customer details like email addresses and phone numbers

It’s likely that you already have a list of customers who buy regularly from you, or have signed up to your newsletter. Facebook allows you to upload a spreadsheet of email addresses, or phone numbers, so you can create adverts aimed at your current customers.

To do this, create a ‘Custom audience,’ and then choose ‘Customer file.’

Read Facebooks’s best practices for customer data for tips of how to upload your customer details.
upload audience lists

 

Conversion: Increase Product Sales or Service Page Enquiries

Reach users who abandoned their shopping cart

You can also create a Facebook Custom Audience list of users who visited your shopping basket but did not view the order success page.

To do this, go to ‘Create audience’ and choose the ‘website traffic’ option. Then choose ‘People who visit specific web pages but not others.’

Insert the URL for your shopping basket for the option ‘include people who visit any web page that meets the following rules,’ then insert your order success page in the ‘Exclude people who visit any web page that meets the following rules.’

By doing this you can re-target users who have abandoned their shopping cart and bring them back to your website using Facebook ads.

Facebook ads cart abandonment

Specific product or service page remarketing

All you need to do here is create a Custom Audience list for users who visit a specific product page or service page on your website.

In this example, we are only targeting users who have visited our blue jeans page:
Custom audience list for specific pages

You will need to wait until your audience list grows, so that the audience list is large enough. The recommended minimum is 100 users.

Your Facebook ad will need to be specific to the product or service you are targeting, so when you design your ads bear in mind that the audience is already aware of your product, and may be ready to take the next step towards conversion.

Tip: if you have a large eCommerce website set up Dynamic Product Ads.
Our guide to Dynamic product ads helps eCommerce websites remarket relevant products from a large product catalogue.

Drive people to your store or to an event

This step allows you to target people in your local area who are familiar with your brand. Add specific location targeting to your campaign and include Facebook Custom Audience lists of All Users who have visited your website.

The advert then needs to convince users to visit your store, or sign up to an event. Use the call to action “get directions,” to drive footfall to your store.

Example by Facebook:

Facebook location ads

Discovery:  Reach More Prospective Customers and Help Them Discover Your Business

Create your ideal audience list

Facebook’s precise audience targeting means you can serve your content directly to your ideal customer. This is also known as persona targeting. Once you know who your ideal customer is and who will provide you with the highest return on investment, you can create your core audience and target them.

You can target your audiences by location, age, gender, languages and demographics, interests or behaviours.

When choosing your target audience, the selection process is quite straightforward.  This is what it looks like:

How to facebook audience targeting

Create a Custom Look-a-like Audience list

A “look-a-like audience” is a way to reach new people who are likely to be interested in your business because they’re similar to people who already are.

You start the process with your source audience, or in other words people who are already interested in your business.

We recommend starting with a list of all the visitors to your website, this is so that Facebook can understand who is in your current audience and find other similar users.

In order to take advantage of this targeting, you need to install Facebook Pixel using Google Tag Manager.

First, create an audience list of all the users who have visited your website:

custom audience list

 

Next, navigate to ‘Audiences’ and create a ‘Lookalike’ audience, and set the website audience list you created above as the ‘Source’.

Finally choose the audience percentage. I recommend choosing 1%. This means only the top 1% of best matches will be in your audience list.

lookalike audiences

Conclusion

Facebook’s targeting enables businesses to reach customers at each stage of the marketing funnel (loyalty, conversion, and discovery) and is a powerful marketing tool that enables you to do sophisticated targeting based on your users’ behaviour and your own data.

Your next step?

Decide on your marketing objectives and test your own Facebook advertising campaigns.

2 responses to “How To Use Facebook Custom Audience Lists To Meet Your Marketing Objectives”

  1. Jacky York says:

    Do you know what impact GDPR and the new ePrivacy Regulations will have on Facebook ads? One ‘expert’ suggested uploading email addresses of customer even if they have unsubscribed from receiving emails. As the new regs require marketers to be explicit and obtain informed consent then add in the consequences of the new regs regarding the use of data for profiling – I was wondering about it’s impact on using the data to build custom audiences in future.

    The ePrivacy regs are still in the discussion stage even though they are supposed to be coming into force next May! So don’t have a clear picture as to what they will contain. But the feeling seems to be that it will strengthen individuals’ control over their data. One of the big issues though could be regulators not understanding how marketers use data, and most customers don’t understand either.

    • Susan Hallam Susan Hallam says:

      Hi Jacky

      I’m just preparing a nw blog post on the GDPR, so watch this space!

      Obviously including people who have unsubscribed is unethical, potentially illegal, but also daft.

      And as you rightly pointed out, the regulations are still in flux and I don’t think any of us know for sure what the implications will be. My personal view is a removal of the “soft opt in” permissions will have a huge impact on building custom audiences.

      But I would always fall back on my philosophy: Do The Right Thing. If it doesn’t feel right, don’t do it.

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